Shopping Online
To shop with us, you must be aged 18 years or over. Please note that we cannot leave wine with any persons under the age of 18. Drivers are instructed to ask for ID books where the recipients age is not clear. If you choose to register, you will be asked to choose a password. Please keep it secret, as you are entirely responsible if you do not maintain its confidentiality. You are also entirely responsible for all activities that occur under your user ID and password.
By shopping on this website, you acknowledge that you have read, understood and agree to be bound by our Terms and Conditions.
If Bottelary Winery reasonably believes that you are providing untrue, inaccurate or incomplete information, we may choose to suspend or terminate your account.
Bottelary Winery will not be liable to you for any loss or damage arising from your failure to maintain the confidentiality of your password.
Availability
You agree that because of the nature of the Internet, our online shopping service is provided on an 'as is' and'as available' basis. We are not liable to you if we are unable to supply a particular item, but will endeavour to deliver a substitute line where possible. Moreover, we assume no responsibility for the timeliness, deletion, miss delivery or failure to store any user communications or personalisation settings.
Although we will always try to cater for all your orders, large quantities of promotional lines ordered will be fulfilled at the discretion of the store.
Bottelary Winery may modify or discontinue from time to time, whether permanently or temporarily, any or all of its services with or without any notice. As such, we shall not be liable to you or to any third party for any such modification or discontinuance of our services.
Placing of Orders
Any orders that you place will be by way of transaction via the Bottelary Winery website.
Payment
You can pay with any Master Card or Visa credit card. Please refer to our Security Policy if you have any concerns regarding credit card security. Authority for payment is given at the time of order. All prices include VAT.
Delivery
Delivery fee already included in wine price for your convenience. Deliveries will only be made to the delivery address selected on "checkout" and are subject to availability and receipt of payment. We do our best to secure delivery within 3-5 working days from the date of your order but will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Add one day for far away places. Please ensure that the delivery address is easily accessible to our delivery vehicles.
If no one is at the address when the delivery is attempted, the goods will be retained by the driver, who will leave notification of delivery and will telephone to re-arrange or will return later that day if possible.
Returns
We trust you will be delighted with your purchase but there may be occasions where you feel it necessary to return an item, please feel free to contact us and we will organise a return/refund for you.
Cancellation
If for any reason you need to cancel an order, you can do so by visiting "My Orders" on the website and following the appropriate instructions or by contacting us.
Liability
Although we will offer you the best service we possibly can, we make no promise that our online shopping services will entirely meet your requirements, or that the service will be uninterrupted, timely, or error free.
Copyright / Trademarks / Data Protection
All rights in the designs and information on our website are owned by Bottelary Winery.
The names of our online services and other services referenced on our website are either trademarks or registered trademarks of Bottelary Winery. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
General Information
Bottelary Winery reserves the right to terminate your ability to use any of our services if your conduct is found to be inconsistent with these Terms and Conditions.
Bottelary Winery shall not be responsible for any breach of these conditions caused by circumstances beyond its control.
If Bottelary Winery is informed of any inaccuracies in the material on the online shopping service it will attempt to correct the inaccuracies as soon as it reasonably can.
Jurisdiction
This agreement is subject to the laws of South Africa and the exclusive jurisdiction of the South African Courts.